Help Guide / Agency Guide / Part 1. Agency staff

End of day

Where. Sidebar › Dashboard › Dashboard, then Children › Enrollment
  1. Check the Dashboard for children still marked Checked in. Ask the provider to record the checkout or explain the status.
  2. Review unresolved safe arrival cases and finish the call record before closing them.
  3. Open Children › Enrollment and acknowledge new inquiries within one business day.
Note. A forgotten checkout can close automatically later and flag the home. Follow up on the same day while the pickup details are available.
Still stuck? Email support@cubbypro.com or call (844) 679-1062.