Help Guide / Agency Guide / Part 1. Agency staff

Offboarding

Where. Sidebar › Providers › Providers › click a home

Before offboarding, reassign or withdraw the children at the home and confirm the final pay cycle is approved and paid.

Offboard with the typed confirmation. The provider loses access. Children and their records are kept.

A mistaken offboard can be reversed with Reactivate. Permanent deletion is owner-only, works only on inactive homes, and cannot be undone.

A provider with pay history (any pay statement, child pay row or line item) cannot be deleted. Keep the home offboarded so its paid statements and tax totals stay on record.

Still stuck? Email support@cubbypro.com or call (844) 679-1062.