Safe arrival

When a child scheduled today is three hours past their start time with no check-in and no absence marked, they show in the Safe arrival card on your dashboard, from 6 am to 8 pm.

Nobody is expected on a closure day or a part day the agency has entered, or on a day a child is not scheduled. They never show as late.

A child still checked in from last night is here. They are not late for times they are scheduled before you check them out in the morning. After that, a later scheduled time that day is expected as usual.

Reach out, then tap what is happening Contact the child’s parents the way you usually do. Then tap one of three buttons: Coming in late, Absent, or Add a note. The answer saves and the child leaves the card.

Add a note Write what you know, for example “Mom texted, doctor’s appointment, comes at 1”, and tap Save note. The agency can read your note in its Safe arrival records.

Tapped the wrong one? Open the Safe arrival page and tap Change beside the child. For Absent, tap Undo on the child’s card under Today’s children on your dashboard; the alert comes back if they are still not here.

No answer If a late child has no answer for about half an hour, the case goes to the agency on its own. The child stays on your card until you answer, and your answer closes the agency’s case too.

Already know? If a parent tells you in the morning that their child will be late or away, open the Safe arrival page and tap Let us know beside the child under Not here yet. Their alert will not show.

The Safe arrival page Children who need an answer, everything answered today (with the time, who answered and any note), and the children not here yet. Pick another day to see its record; past days are read-only.

This is a licensing record. Pick the answer that is true.