When something is wrong

A check-out time is wrong or was closed by the system

Message the agency with the real time. Only the office can edit attendance.

A child’s details, schedule or contacts are wrong

Message the agency. Profiles are read-only in your portal.

A photo went to the wrong child

Delete the entry from the timeline and log it again for the right child.

A parent cannot see something

Check it is logged for their child (or tagged), and for menus, that it is published.

You cannot sign in

Forgot password? on the login page. If your email changed, the agency updates it.

Anything else

The Help button in the top bar answers questions about the page you are on and can send a support request. Or email support@cubbypro.com.