Your invitation and first login

1. Open the invitation email from your agency and select Start onboarding within 14 days.
2. Complete About you, Home address, Banking for direct deposit, Documents, Co-resident and emergency contact, and the Agreement. Fields marked with an asterisk are required.
3. Upload the required Vulnerable Sector Check and any other requested documents. Files must be PDF, JPG, or PNG and no larger than 10 MB each.
4. Tick the terms box, type your full name as your digital signature, and select Submit application. Wait for the Application received confirmation.
5. After the agency approves your application, open the password email, select Set my password, and sign in at cubbypro.com/app.

Changes requested If the agency sends the application back, you get an email titled “Please update your CubbyPro application” and the agency’s note shows in an amber box at the top of the form. Fix what they asked and submit again.

Expired link Ask the agency to send a new invitation. The expired link cannot be used.

Temporary password If you were given a temporary password, the first sign-in shows Change Your Password before anything else. Use 8 or more characters with an uppercase letter, a lowercase letter, a number, and a special character. You are signed out and sign in again with the new one.

Forgot your password On the login page tap Forgot password?, then Send Reset Link. The link arrives by email.